Booking terms

A booking is not confirmed until I confirm it

Sending the form puts a request on my phone. It becomes a booking when you get a reply confirming the car, the meeting point and the price — usually within minutes, and always in writing.

Until that reply arrives, treat the trip as unconfirmed. If you have not heard back and your travel is close, message on WhatsApp.

The price is agreed before you travel

The figure you are quoted is worked out from the real driving distance of your trip, and it is what you pay. Tolls and the terminal charges are already inside it.

It does not change because of traffic, a detour or a longer route. The only things that change it are things you add yourself — a child seat, an extra passenger that needs a larger vehicle — and those are priced in front of you before you send anything.

Cancelling

Free up to 3 hours before the pick-up time. If you booked less than 3 hours ahead, you can cancel free within 15 minutes of booking instead — you are never inside the window the moment you book. One message is enough: there is no form and no account. If you paid a deposit or the fare in advance, it is refunded in full when you cancel inside that window.

Cancelling later than that, or not being at the pick-up point, may be charged at the minimum fare, because the car and the time have been held for you and the journey to reach you has usually already been made.

Waiting time

Waiting is free for 30 minutes from the agreed pick-up time at an airport or cruise terminal, and for 15 minutes at any other pick-up.

For an airport pick-up, your flight is tracked and the pick-up time is moved to the actual landing time at no charge, so a delay costs you nothing and you do not need to warn anyone. The 30 minutes run from that moved time. A cruise terminal is treated the same way, from the real docking time.

Beyond that period, waiting is charged pro rata at an hourly rate, which is stated on your quote before you book.

Payment

In the car, at the end of the journey, by cash or card, for most bookings. Some — longer trips, larger vehicles, or where I judge it necessary — are paid in advance in part or in full; I say so in writing when I confirm the booking, before it is fixed. No payment is ever taken through this website and no card details are held.

Who drives

The driver and the vehicle are confirmed to you in writing before the trip. If either has to change, you are told before the pick-up, and the price you were quoted does not change with it.

Every driver used holds a current Barcelona taxi licence and the insurance that comes with it.

Luggage, seats and passengers

The vehicle is chosen from the passenger and luggage numbers you give. Giving numbers that are too low may mean the car that arrives cannot take everyone, so please count honestly — a bicycle, a surfboard or a wheelchair should go in the notes.

Child and booster seats are fitted before arrival when requested at the time of booking.

Things outside anyone’s control

Strikes, road closures, accidents, weather and airport disruption can delay a journey. Every reasonable effort is made to get you there and to tell you early if a time has to move, but a delay caused by one of these is not something compensation is offered for.

If a journey cannot be made at all, nothing is charged.

Complaints and applicable law

Write to hello@quicktaxibcn.com. Complaints are answered by a person, not a ticketing system.

These terms are governed by Spanish law, and any dispute falls to the courts of Barcelona.